Customer Reviews

Purchased a preowned vehicle at the Midtown location in October 2022. Muhammad has been a pleasure to deal with during the purchase process and after sales process. He has gone above and beyond expectations. The preowned department and service department have worked together to resolve all mechanical issues encountered to date. The only suggestion would be to figure out how to lower the wait period for a service appointment as it is currently a 1 month wait.

Hi, had an issue with my seatbelt that Mert the service advisor determined was driver error (that would be me) and sent me on my way avoiding an expensive seatbelt replacement. Thanks Mert!

I highly recommend Mercedes-Benz Midtown for their sales and after sales services. As a customer of Mercedes-Benz Midtown for almost 10 years, I have repeatedly received excellent service from the sales team and members of the service department. I was facilitated and guided through my recent purchase by Sales Consultant, Muhammad Shahzad who provided the premium quality service that Midtown has become known for. Muhammad and his Sales Manager, Ravi were simply excellent. They were very knowledgeable, professional and provided great responses to my questions. They were also very accommodating of my vehicle, delivery and purchase preferences. Muhammad and Ravi are ...

Mohammed Shahzad helped me with my issue with Mercedes me app while the dealership was almost closing, he didn’t care and he took his time and wanted to make sure all my issues were resolved and everything was good to go. he was so nice, helpful, professional and friendly. Had a great experience being in this location, will definitely do all my services in here. Thanks!!

Shout out to Mr.DEEN NAZEER(The Best Service Advisor), since 2019 I got my first Mercedes Benz I've always looked up to Mr.Deen for my vehicle to be serviced & every single time he gave my vehicle serviced back like Brand New in & out. This man is so much of patience I can't even describe in words, I've visited atleast 7 times that I remember of & at all times his service, empathy , helping nature going extra mile of his way to help me out & many times I've witnessed him being same with other ...

Mert is the best service rep I’ve EVER had. He goes so far above and beyond. Plus he’s friendly and 100% professional in every way. I wish I had more people in my world who take the kind of pride that Mert brings each time I deal with him. The entire service department is outstanding. Mercedes Midtown has a very happy and loyal client in me!

Good service centre , but have to book your spot in advance

Thank you Sean Rapini for taking the time to acknowledge and listen . Sometimes a little kindness and understanding , is worth more than thousands in advertising . Once again many thanks for addressing the issues I had,

Vinny was my sale man. He is very nice and professional. Excellent customer service and always listen to me. Thank you very much.

Had a great experience with Shayan in Service Departement. He’s very professional and knowledgeable. If you want to visit this dealership for service make sure to book your appointment with Shayan. Eric is also great if you want to buy anything. Just make sure to stay away from Andrew, you don’t want him to do any of your financial in Mersedes Benz midtown he’s going to ruin everything. My car is registered under my company and my tire warranty has been registered under another company🤦‍♂️

We had an amazing experience with salesperson Vinny DaSilva. He was extremely friendly, professional, helpful, patience in answering all our questions, showing features of the car. Highly recommend him! Thank you Vinny

Vinny got us a great car, spent a lot of time with us, showed all the documents . Everyone there was great but I wanted to highlight him. We were late to fill out our survey and it’s sad 🙁 overall 10 star experience. Thank you

Mert for president. Beat customer service hands down. Had so many issues with the tires/rims on my cls 450 and he was there to help every step for the way.

Very good costumer service. Thank you so much!

I recently leased my 3rd GLC 300 from Mercedese Midtown on Eglington Avenue. It has been an absolute pleasure delaing with the sales consultants and service specialists at this dealship over the years. They always listened to my needs and the budget constraints patiently, found the right vehicles, and worked out the best deals possible, usually under tight timelines. The service specialists have also been amazing and serviced the my cars like new, everytime. The delaership recently changed ownership and have maintained the same quality of service and customer care, maybe even improved. For my recent lease, I had the pleasure ...

I had such an amazing experience with Shayan. It was a busy day at the service center and also they were short staffed and i had no appointment, he was really understanding to my situation and managed to get my tire changed even tho they didn’t have it in branch and gave me back my car within 2 hour.

Strongly recommend my salesman Luson.

We got our GLE 53 amg from Muhammad last year, absolutely loved the vehicle. They went above and beyond to give us best service. Recently we faced some issues with the car, Muhammad and team made sure it was taken care of.

Just recently got my new Benz, and Mert went above, and beyond my first service. Second service was an express one, and Shawn looked after me. These guys are amazing! If you’re looking to service your vehicle these guys will take great care of you!

I was there to check the issue with the driver seat. Mert was very nice. He helped me to check and fix the issue quickly in few hours while I expected it had to take few days. I am very happy and satisfy with his service.

Great service and support from the maintenance team! They were quick and very cordial.

My sales very beautiful, patient and professional ，she name is Samantha, she let me get nice car today

Shayan helped us a lot and we really appreciated his patience and overall gave us a great experience

Mert was an amazing supervisor! He was very timely and even completed other tasks on the car without me even knowing. All around great service!

I would like to highly recommend Mercedes Benz Midtown dealership as a place to purchase a car. In fact, awarding five stars to this dealer honestly underestimates the level of service received. As always, this company is seen through the quality and dedication of its employees and, therefore, my positive impressions are built through the prism of interaction with a sales consultant I have had the pleasure to collaborate with. The interest in this particular dealer resulted from their welcoming and collaborative approach during car market research phase (when other high-profile dealers showed little interest in engaging in a serious ...

There should be an option for 6 stars, the customer service and sales team is so consistently outstanding. Muhammad just assisted us with our latest purchase and he was helpful and proactive. The whole team makes it a pleasure to do business with them.

I just picked up car today. Sale manager and new car release person who got me a car gave me excellent service and experiences. I am very happy that I purchased car from midtown benz.

The quality of the service at this store is incredibly high considering covid, supply chain issue and staffing shortage. Jack, Mert and Deanna have shown excellent dedication and care for my car issues. I have been here 3 times so far while owing a Mercedes for for less than three month. Most of the issues were my fault and somewhat process inefficiencies: 1) A flat tire, called the roadside assistance and they said AMG cannot be serviced on the road. $100 to change the tire with my spare on in the trunk. 2) Losing my remote, paid ~$900 and got a stellar and fast service ...

I had an issue with my vehicle, so I took it to Mid Town Mercedes where I purchased it. I had Mert and Ravi assist me. They made me feel comfortable and confident that my vehicle would be taken care of. The professionalism and expertise from these two, is what you look for and need when coming to a dealership. They kept in constant communication with me on the status of my vehicle, which assured me that it was in the right hands. Thank you for your help!

Shawn was unbelievable- one of the best service people I have ever dealt with. made my experience exceptional!

Mert provided me with a quality customer service experience, timely, courteous, and ensured my service was very satisfactory

Mert was super helpful squeezing me in to replace my flat tire before they closed Friday night! I’m so grateful. Thank you Mert!

I had the pleasure working with Muhammad Shahzad who provided exceptional customer service and professionalism throughout my entire process from ordering my vehicle to the delivery. He is very knowledgeable and someone who listens to your needs to build you the perfect vehicle, as well as provide a good deal. I look forward to working with him in the future and would definitely recommend Muhammad from Sales.

Eric Kee is the absolute BEST! Very professional and respectful. Good emotional intelligence compared to one other rep I dealt with. Definitely book with Eric on your next visit!

Everyone at Midtown Mercedes were friendly and helpful. I felt they went the extra mile.

They installed my windshield wipers free, after, of course I paid for them. Lol

Took my AMG C32 in for the issue of sunroof safety recall as per MB notification, by the way to do the oil change and bake fluid change at the same appointment, end up told by the staff at the service department that my car was with code that doesn't match recall group, so the sliding roof on my car didn't get the roof change.... Rest of the job got well done ahead of the estimated time and the staffs in the service department are friendly and helpful, keep up the great work and my thanks a million ...

Nothing but the....best

Meysam is knowledgable and knows his product. A smooth transaction was conducted by his experience and professionalism and made life easy in a world with plenty of options and add ons.

Great service and sales professional inside

Mert (service rep) is super helpful. He took his time explaining things and very patient. You can see he genuinely cares about the customers. Thank you so much Mert. Will definitely ask for him for my next service. 😊

I recently updated my cell phone and was having trouble syncing it to my 2009 Mercedes. As an older model car, I knew it might not be possible but I decided to go to the Mercedes Uptown location to see if they could help. Mert S. (service advisor) was absolutely wonderful. Instantly willing to try, was extremely nice and synced my phone to the car within minutes! I am so grateful for his help - much appreciated.

I bought 3 cars from Mohammad . Excellent customer service . I can recommend everyone

Their staff is courteous and very helpful. Parts department is excellent. Service department staff is friendly and helpful too.

Purchased a new GLB 250 from Luson back in February. The sales process was very smooth and pleasant. Very communicative and professional. Additionally, the after sales support provided by René was excellent. Was very responsive to my many emails on setting up the car. Will definitely consider this dealership again when purchasing our next vehicle.

Amazing customer service and very knowledgable sales person (Mohammad zuie), Highly recommend him to any one who want to buy Mercedes Benz.

Mert was absolutely the best. My 2 right tires were punctured and I came from Ottawa so pretty much I was stranded In Toronto. I drove to the dealership and mert was able to help me out with new tires and got it fixed- even though it was over the weekend. This is probably the best service I’ve had at Mercedes. Thanks mert!

Professional services.

Have to give big credit to Eric (fantastic salesperson) and Scott (best manager) who helped me get a brand new vehicle! Nice and easy transaction! I’m definitely recommend ERIC! If you are looking to buy a Mercedes. Go talk with Eric at midtown!👍👍👍

Mert at Mercedes Midtown was incredible. Very helpful and honest. Highly recommend.

Great Experience ! Staff are very knowledgeable and Outstanding Service in all Aspects.

Excellent, Excellent, Excellent Customer Service..... Got recall notice re passenger air bag, got appt in 4 days to bring car in. Exceptional service, greeted warmly at Service Reception, Service Advisor Steven Barnett, explained what would happen, accurately predicted time of service, got ferried home and got my car back, as promised by end of day. Steven also advised option of "paint stick" where I could do some DIY touch ups, instead of facing huge repainting costs. Above and beyond customer care, personable and warm, couldn't have been any better. Kudos all around and car came back washed, interior &...

Friendly and cooperative staff. I was able to get parts from them that were not available at other dealerships.

I had an absolutely amazing experience at Mercedes Midtown . Had issues with my car that I was totally confused about . My advisor Mert Senkalayci went out of his way to explain me in complete details the issue with the car . Most importantly, he kept me updated every step of the way with multiple touch points and follow up regarding the progress of fixing the issue . Most professional advisor I have met in a long time , patient and extremely experienced! If you need high level service , ask for Mert ! THANK YOU for taking care of my car ! I am adding to ...

Stellar service provided by Service Advisor Mert Senkalayci at Mercedes Benz Midtown. He took care of me with every consideration from beginning to end of our interaction. I have never experienced better customer service in any context!

Recently I purchased a vehicle at this dealership & the sales person who I was dealing named by Mohammad Meysam Zuie who was really professional, reliable and very honest person & fir sure I'd recommend him for any person who wants to purchase or lease any car from this amazing dealership.

Great service and the staffs are very approachable and professional. They give helpful tips and they’re easy to coverse with. Mert was a great help and very accommodating!

Today Youngjin sorted out the tire on my E400 and put me on the road on a record time. This never happened to me before in any of the Mercedes dealership in Toronto. Thank you so much Youngjin…

Eric was very helpful in finding me my perfect car and Vinny went out of his way to make my experience exceptional!

I had the most outstanding service by Eric in sales..he was super friendly, very informative, and really knew his stuff when it came to choosing our car. If you want a smooth and pleasant experience you must see Eric! Will not be disappointed 5++++ plus!!! !

Great service and super easy.

I had the pleasure of work with Eric twice already. He is an absolute pleasure. Any questions I had he was always happily available and the pricing was excellent. I recommend Eric to anyone who is looking for a new Benz.

It's exactly a year now that I bought my C43 AMG coupe from this location and I just want to say that their hospitality and service with me over the last year has been nothing less than phenomenal. Kirk is the guy you would want to go to in the sales department who will give you the best deal to buy a car. Mert is the guy from the servicing department who will continuously take care of all your car maintenance, servicing and any other issues you may face. Overall, they are an excellent team and I am glad ...

I bought my first car at this location and have been a regular client at the service shop. My experience here has been amazing. Everyone from the sales team to the service team are super friendly and they always put their customer's needs a priority. I've worked recently with Mert and he was super helpful and accommodating. I have nothing but praises for this team and even though there's a location closer to my house I would always travel the extra distance to this location because I know I will be treated well.

Great service department. I brought my car in for an odd problem that needed very specific circumstances to happen. After speaking with both the advisor Mert and technician Benjamin, my concern was understood and quickly resolved. I'm very happy my car is fixed properly the first time!

Great service from Mert Senkalayci, thank you so much for your help. Definitely recommend coming here. 👍

Muhammad provided the exceptional and five star customer service you'd expect when buying a GLS. A+++++ Thanks for your kind service.

Mert has been awesome; very professional, dynamic, extremely knowledgeable. He was reassuring, precise and answered all of my concerns patiently. I left with a great experience and looking forward to go back next time for a nice chat and an all-star service! *****burcu

Mert was a great person to chat with, offering an amazing Mercedes-Benz experience. Much appreciated his knowledge on parts and cars. Thanks a lot Mert!

Always a great service, thanks guys!

It’s been a pleasure to deal with Mert. He was incredibly knowledgeable and also very informative on what needed to be done to my vehicle. He has also gone above and beyond my expectations in coordinating my repair, consulting & explaining my coverage to also securing an in-term vehicle for me to get around. A true gentleman indeed, thank you Mert.

I am really happy with the service from Mert thankz for your help

I thank Mert Senkalaycı for his professionalism in assisting and taking care of my car service needs in timely and efficiently matter 👍🏻 He is awesome!

Mert is the best advisor. He takes care of my car every time. He is very professional and nice. Highly recommended.