Customer Reviews
We were here for a service appointment and our advisor Mert was wonderful. He’s the one to look for if you need any help with your car.
Mert was wonderful helping us with our service appointment; he even helped us install our windshield wiper after our service.
Just recently got my new Benz, and Mert went above, and beyond my first service. Second service was an express one, and Shawn looked after me. These guys are amazing! If you’re looking to service your vehicle these guys will take great care of you!
I was there to check the issue with the driver seat. Mert was very nice. He helped me to check and fix the issue quickly in few hours while I expected it had to take few days. I am very happy and satisfy with his service.
Great service and support from the maintenance team! They were quick and very cordial.
My sales very beautiful, patient and professional ，she name is Samantha, she let me get nice car today
Shayan helped us a lot and we really appreciated his patience and overall gave us a great experience
Mert was an amazing supervisor! He was very timely and even completed other tasks on the car without me even knowing. All around great service!
I would like to highly recommend Mercedes Benz Midtown dealership as a place to purchase a car. In fact, awarding five stars to this dealer honestly underestimates the level of service received. As always, this company is seen through the quality and dedication of its employees and, therefore, my positive impressions are built through the prism of interaction with a sales consultant I have had the pleasure to collaborate with. The interest in this particular dealer resulted from their welcoming and collaborative approach during car market research phase (when other high-profile dealers showed little interest in engaging in a serious ...
There should be an option for 6 stars, the customer service and sales team is so consistently outstanding. Muhammad just assisted us with our latest purchase and he was helpful and proactive. The whole team makes it a pleasure to do business with them.
They take the time to welcome customers and answer their questions. Thanks
I just picked up car today. Sale manager and new car release person who got me a car gave me excellent service and experiences. I am very happy that I purchased car from midtown benz.
The quality of the service at this store is incredibly high considering covid, supply chain issue and staffing shortage. Jack, Mert and Deanna have shown excellent dedication and care for my car issues. I have been here 3 times so far while owing a Mercedes for for less than three month. Most of the issues were my fault and somewhat process inefficiencies: 1) A flat tire, called the roadside assistance and they said AMG cannot be serviced on the road. $100 to change the tire with my spare on in the trunk. 2) Losing my remote, paid ~$900 and got a stellar and fast service ...
I had an issue with my vehicle, so I took it to Mid Town Mercedes where I purchased it. I had Mert and Ravi assist me. They made me feel comfortable and confident that my vehicle would be taken care of. The professionalism and expertise from these two, is what you look for and need when coming to a dealership. They kept in constant communication with me on the status of my vehicle, which assured me that it was in the right hands. Thank you for your help!
Shawn was unbelievable- one of the best service people I have ever dealt with. made my experience exceptional!
Mert provided me with a quality customer service experience, timely, courteous, and ensured my service was very satisfactory
Mert was super helpful squeezing me in to replace my flat tire before they closed Friday night! I’m so grateful. Thank you Mert!
I had the pleasure working with Muhammad Shahzad who provided exceptional customer service and professionalism throughout my entire process from ordering my vehicle to the delivery. He is very knowledgeable and someone who listens to your needs to build you the perfect vehicle, as well as provide a good deal. I look forward to working with him in the future and would definitely recommend Muhammad from Sales.
Eric Kee is the absolute BEST! Very professional and respectful. Good emotional intelligence compared to one other rep I dealt with. Definitely book with Eric on your next visit!
Everyone at Midtown Mercedes were friendly and helpful. I felt they went the extra mile.
They installed my windshield wipers free, after, of course I paid for them. Lol
Took my AMG C32 in for the issue of sunroof safety recall as per MB notification, by the way to do the oil change and bake fluid change at the same appointment, end up told by the staff at the service department that my car was with code that doesn't match recall group, so the sliding roof on my car didn't get the roof change.... Rest of the job got well done ahead of the estimated time and the staffs in the service department are friendly and helpful, keep up the great work and my thanks a million ...
Nothing but the....best
Meysam is knowledgable and knows his product. A smooth transaction was conducted by his experience and professionalism and made life easy in a world with plenty of options and add ons.
Great service and sales professional inside
Mert (service rep) is super helpful. He took his time explaining things and very patient. You can see he genuinely cares about the customers. Thank you so much Mert. Will definitely ask for him for my next service. 😊
I recently updated my cell phone and was having trouble syncing it to my 2009 Mercedes. As an older model car, I knew it might not be possible but I decided to go to the Mercedes Uptown location to see if they could help. Mert S. (service advisor) was absolutely wonderful. Instantly willing to try, was extremely nice and synced my phone to the car within minutes! I am so grateful for his help - much appreciated.
I bought 3 cars from Mohammad . Excellent customer service . I can recommend everyone
Their staff is courteous and very helpful. Parts department is excellent. Service department staff is friendly and helpful too.
Purchased a new GLB 250 from Luson back in February. The sales process was very smooth and pleasant. Very communicative and professional. Additionally, the after sales support provided by René was excellent. Was very responsive to my many emails on setting up the car. Will definitely consider this dealership again when purchasing our next vehicle.
Amazing customer service and very knowledgable sales person (Mohammad zuie), Highly recommend him to any one who want to buy Mercedes Benz.
Mert was absolutely the best. My 2 right tires were punctured and I came from Ottawa so pretty much I was stranded In Toronto. I drove to the dealership and mert was able to help me out with new tires and got it fixed- even though it was over the weekend. This is probably the best service I’ve had at Mercedes. Thanks mert!
Professional services.
Have to give big credit to Eric (fantastic salesperson) and Scott (best manager) who helped me get a brand new vehicle! Nice and easy transaction! I’m definitely recommend ERIC! If you are looking to buy a Mercedes. Go talk with Eric at midtown!👍👍👍
Mert at Mercedes Midtown was incredible. Very helpful and honest. Highly recommend.
Great Experience ! Staff are very knowledgeable and Outstanding Service in all Aspects.
Excellent, Excellent, Excellent Customer Service..... Got recall notice re passenger air bag, got appt in 4 days to bring car in. Exceptional service, greeted warmly at Service Reception, Service Advisor Steven Barnett, explained what would happen, accurately predicted time of service, got ferried home and got my car back, as promised by end of day. Steven also advised option of "paint stick" where I could do some DIY touch ups, instead of facing huge repainting costs. Above and beyond customer care, personable and warm, couldn't have been any better. Kudos all around and car came back washed, interior &...
Friendly and cooperative staff. I was able to get parts from them that were not available at other dealerships.
I had an absolutely amazing experience at Mercedes Midtown . Had issues with my car that I was totally confused about . My advisor Mert Senkalayci went out of his way to explain me in complete details the issue with the car . Most importantly, he kept me updated every step of the way with multiple touch points and follow up regarding the progress of fixing the issue . Most professional advisor I have met in a long time , patient and extremely experienced! If you need high level service , ask for Mert ! THANK YOU for taking care of my car ! I am adding to ...
Stellar service provided by Service Advisor Mert Senkalayci at Mercedes Benz Midtown. He took care of me with every consideration from beginning to end of our interaction. I have never experienced better customer service in any context!
Recently I purchased a vehicle at this dealership & the sales person who I was dealing named by Mohammad Meysam Zuie who was really professional, reliable and very honest person & fir sure I'd recommend him for any person who wants to purchase or lease any car from this amazing dealership.
Great service and the staffs are very approachable and professional. They give helpful tips and they’re easy to coverse with. Mert was a great help and very accommodating!
Today Youngjin sorted out the tire on my E400 and put me on the road on a record time. This never happened to me before in any of the Mercedes dealership in Toronto. Thank you so much Youngjin…
Eric was very helpful in finding me my perfect car and Vinny went out of his way to make my experience exceptional!
I had the most outstanding service by Eric in sales..he was super friendly, very informative, and really knew his stuff when it came to choosing our car. If you want a smooth and pleasant experience you must see Eric! Will not be disappointed 5++++ plus!!! !
Great service and super easy.
I had the pleasure of work with Eric twice already. He is an absolute pleasure. Any questions I had he was always happily available and the pricing was excellent. I recommend Eric to anyone who is looking for a new Benz.
It's exactly a year now that I bought my C43 AMG coupe from this location and I just want to say that their hospitality and service with me over the last year has been nothing less than phenomenal. Kirk is the guy you would want to go to in the sales department who will give you the best deal to buy a car. Mert is the guy from the servicing department who will continuously take care of all your car maintenance, servicing and any other issues you may face. Overall, they are an excellent team and I am glad ...
I bought my first car at this location and have been a regular client at the service shop. My experience here has been amazing. Everyone from the sales team to the service team are super friendly and they always put their customer's needs a priority. I've worked recently with Mert and he was super helpful and accommodating. I have nothing but praises for this team and even though there's a location closer to my house I would always travel the extra distance to this location because I know I will be treated well.
Great service department. I brought my car in for an odd problem that needed very specific circumstances to happen. After speaking with both the advisor Mert and technician Benjamin, my concern was understood and quickly resolved. I'm very happy my car is fixed properly the first time!
Great service from Mert Senkalayci, thank you so much for your help. Definitely recommend coming here. 👍
Muhammad provided the exceptional and five star customer service you'd expect when buying a GLS. A+++++ Thanks for your kind service.
Mert has been awesome; very professional, dynamic, extremely knowledgeable. He was reassuring, precise and answered all of my concerns patiently. I left with a great experience and looking forward to go back next time for a nice chat and an all-star service! *****burcu
Mert was a great person to chat with, offering an amazing Mercedes-Benz experience. Much appreciated his knowledge on parts and cars. Thanks a lot Mert!
Always a great service, thanks guys!
It’s been a pleasure to deal with Mert. He was incredibly knowledgeable and also very informative on what needed to be done to my vehicle. He has also gone above and beyond my expectations in coordinating my repair, consulting & explaining my coverage to also securing an in-term vehicle for me to get around. A true gentleman indeed, thank you Mert.
I am really happy with the service from Mert thankz for your help
I thank Mert Senkalaycı for his professionalism in assisting and taking care of my car service needs in timely and efficiently matter 👍🏻 He is awesome!
Mert is the best advisor. He takes care of my car every time. He is very professional and nice. Highly recommended.
We are very happy with the service from Mert. He is reliable, honest, quick with responses and pleasure to deal with! Highly recommended 👌
I came in to discuss a couple of concerns I had for my car, and Mert Senkalayci exceedingly answered all my queries. Mert is remarkable at his work and should be a role model for all Service Advisors. Mert is honest, professional, competent and showed great care for me. Mert is genuinely one of a kind.
I was exploring and comparing a few SUVs. I had a nice test drive and experience with this dealership. I worked with Mohamed trying to find the right car for our family, at the right price and with the right features. Mohamed was very patient and knowledgeable and customer obsessed. I'll definitely recommend him and this dealership.
At Midtown Mercedes, I met Muhammad Shahzad, he was truly helpful and helped me finding the vehicle I was expecting in 20 mins and helped me to finalize the deal all in one hour, He was always there till the vehicle was delivered to me and explained all the features I will always refer to him if any one is looking for new vehicle.
We purchased a 2019 Mercedes Sprinter from this location. We’re having it converted to a camper. From the moment we walked in William made us feel welcome. He was dressed to the nines and well we looked like we had just walked out of a Ford dealership. (Probably just did). Despite this and not looking like the type of clientele you’d expect at a Mercedes dealer he was awesome. William took us to his desk and spent time building a sprinter for us from the ground up. He answered our questions, if he didn’t know something he would ...
I would like to acknowledge the professionalism and expertise of Kirk Laforteza at the Mercedes dealership on Leaside. We have leased two vehicles in the past year and have been very happy with the way he resolved our concerns. He even delivered the vehicle to us during the peak of the first Covid outbreak in excellent condition. Thank you Kirk!
Growing up, the name Mercedes carried a prestige which I associated success with. After a recent service experience I was initially very disappointed with how the service manager handled the matter, but I must say that that the upper management and the owners of the dealership have reinstated what I believed Mercedes stood for growing up, and that they try their utmost to provide the best experience. I would like to forward my gratitude to the owners and the upper management for their consideration for the little guys.
I had a fantastic experience with Mert at Mercedes-Benz Midtown. He spent his time to explain all the warranty and service options and help me to fix my car. Mert is the man at the service department.
Wayne In the Parts department is the man! Efficient, great follow up and very personable. Got us our cargo box and saved our family vacation. Thank you Wayne.
If you are looking for real Mercedes-Benz PRO’s to maintain and take care of your vehicle this place is that one. Brought my GLA250 on 13th January to be serviced here and got the best dealership experience ever. My service advisor was Herman Sim. Very experienced and helpfull person.Thank you very much.
Went for a recall, service was great, had to leave the car there overnight, it provided complimentary shuttle service which make things easier
It is always a pleasure dealing with Mert Senkalayci whenever I need to service my car. Mert is always very welcoming, transparent, and ensures my service appointments are a breeze from start to finish. Thank you Mert!
I just wanted to give many thanks to the team at MB Midtown for the extraordinary service provided by your service advisor Mert Senkayalic. He took the time to explain all the maintenance and service items that were suggested for my daughters SUV. He made sure that she was happy and assured that everything was completed safely. Thanks for giving us the continued confidence in Mercedes Benz.
